By choosing the service provider you are only indicating your preferred service provider. There might be instances when the chosen preferred service provider might not be available due to various reasons beyond our control and in such cases an alternative professional service provider from our pool of highly trained team members will be made available to deliver service on the date and time you have booked. We make extra care to commit to deliver service as per your booking and rest assured we will do our utmost to assist you to the best of our ability. Thank you.