Question 1

Are INGLOT products good for sensitive skin?

Accepted Answer

Yes our products are tested on the most sensitive skin.

Question 2

Are INGLOT products animal friendly?

Accepted Answer

Yes, INGLOT products labelled with V-Label certification are 100% vegan and cruelty free.

Question 3

Are INGLOT products Halal?

Accepted Answer

Some of our products are certified Halal for their breathable formulas, which allow air and water to pass through to the skin and nails.

Question 4

Are INGLOT products vegan?

Accepted Answer

Yes, INGLOT products labelled with V-Label certification are 100% vegan and cruelty free.

Question 5

Where can I purchase INGLOT products?

Accepted Answer

Our products are available for purchase online at inglotmalta.com, and at our retail stores located at Centerparc - Qormi, The Strand – Sliema, Rotunda Square – Mosta, MINUSONE & MINUSTHREE – Tigne Point, and Zabbar Road – Fgura.

Question 6

I don’t see the product I want to purchase…

Accepted Answer

We’re here to help! Please message us via the chat function on this website, or via our Facebook page (INGLOT Malta) or via email at manager@inglotmalta.com.

Question 7

How much does delivery cost?

Accepted Answer

Delivery within Malta & Gozo is €5.99 for purchases under €50. Delivery within Malta & Gozo for purchases over €50 is free.

Question 8

Do you ship internationally?

Accepted Answer

We do ship internationally, and shipping costs for international deliveries are calculated at check out and do not include any tariffs and fees which may be applicable on arrival in recipient’s country, should these be applicable.

Question 9

Can I collect my order?

Accepted Answer

You can collect your online purchases from ROCS Group, Level 1 Reception, Triq Sant’ Anna, Il-Furjana, Malta.

Please wait for a notification before picking up your order. You will need to present your order confirmation and a valid ID upon collection at St. Anne’s Street, Business Development Level 1, Floriana, Malta.

Collection Hours: Monday to Saturday, 10:00 – 18:00.

Question 10

How long will my order take to be delivered?

Accepted Answer

We aim to process and dispatch all orders within 3 to 5 business days under normal circumstances.
During sale periods, please allow up to 10 working days for your order to be processed and shipped.

Once processed, packages are handed over to our independent courier, who aims to deliver within 48 hours across the Maltese Islands.

Question 11

How can I pay?

Accepted Answer

Payments for online orders can only be accepted online.

Question 12

Where can I find promo codes?

Accepted Answer

Special promotional codes and offers are released from time-to-time on our social media channels and via our newsletter. We suggest you follow us on the following channels to access these codes: Facebook (Inglot Malta), Instagram (INGLOT_mlt), and sign up to our newsletter via the bar at the bottom of this webpage.

Question 13

What is your return & exchange policy?

Accepted Answer

Due to COVID-19 health and safety guidelines, we are not able to accept the return and/or exchange of any INGLOT product.

Question 14

Can I use my Privilege, Elite, Corporate, Debutante, Pro, Student card?

Accepted Answer

INGLOT loyalty cards cannot be used for online purchases. They can only be redeemed in-store by presenting the physical loyalty card at the time of payment.

Question 15

Will my online purchase obtain points my loyalty card?

Accepted Answer

Obtaining points on loyalty cards is currently not possible, however we are currently looking into other reward systems for our online customers.

Question 16

Can I amend my order?

Accepted Answer

Unfortunately it is not possible to amend an order after it has been submitted as these are immediately transmitted to our online sales department.

Question 17

Can I cancel my order?

Accepted Answer

Unfortunately it is not possible to cancel an order after it has been submitted as these are immediately transmitted to our online sales department.

🔥 AUTUMN SALE - BUY 3 GET 20% OFF, BUY 4 GET 30% OFF, BUY 5 GET 40% OFF - T&C'S APPLY 🔥

Frequently asked questions